RA Fix #2

1)You can try the following on the RA console.

mysql -P3308 reporter

delete from database_servers_scheduler where resultcode not like '%SUCCEEDED%';

2)Then recycle the ReporterAnalyzer Manager service on the RA console and the "DSA Loader Service" on the DSA and see if those tables start updating or not.

Then wait about 15-30 minutes to see if any new data shows up.

3)If not, just delete the interface from the "Administration->Physical & Virtual", this will delete the agent record from the database and should clean up the DSA.

4)Then delete the full router from "Administration->Enable Interfaces"

5)RDP to the Harvester and run the following....

mysql -P3308 harvester

truncate table routers;

truncate table interfaces;

6)Recycle the "Harvester" and "Reaper" Services on the Harvester.

7)Wait for the router to show up again in "Enable Interfaces" and enable the interfaces.

8)Wait at least 15-30 minutes before expecting any data

9)If no data, run an NFA Parser report and verify that specific interface has more than 50 KB of traffic over a 15 minute period.